Returns and Order Policy

Refund & Return Policy for Napkins Wedding Inc.

At Napkins Wedding Inc., we fully guarantee the quality of our custom napkins and matchboxes, and our top priority is making sure you’re entirely happy with every order. This policy sets forth all rules and requirements for return, exchange and refund requests.

1. Return Time Window

You can submit a return, refund or exchange request within 30 calendar days after receiving your goods. Once this 30-day timeframe expires, we will no longer process full refunds or exchanges.

2. Return Eligibility Rules

Products can only be accepted for return if they meet all the standards below:

- Unused, kept in the original intact state upon delivery
- Stored inside their original packaging
- Sent back together with your purchase receipt or other valid proof of order

3. Products That Cannot Be Returned

For sanitation, health and safety concerns, certain merchandise does not qualify for returns, including:

- Perishable products such as food, fresh flowers, newspapers and periodicals
- Personal hygiene and sanitary goods
- Dangerous substances, combustible liquids and gas products
- Gift cards
- Digitally downloadable software

4. Partial Refund Circumstances

We reserve the right to approve only a partial refund under these scenarios:

- Goods showing clear traces of use (including opened CDs, DVDs and software media)
- Products damaged, lacking components or altered from their original state due to customer-caused issues
- Merchandise returned over 30 days after delivery completion
5. Return Process

To initiate a return, please follow these steps:

Contact Us First: Before sending any product back, please email our support team at info@napkinswedding.com， to request a Return Merchandise Authorization (RMA) number. Returns without prior authorization may not be accepted.

Pack Your Item: Securely pack the item in its original packaging, including your proof of purchase and the RMA number clearly marked on the outside of the package.

Ship Your Return: Mail your return to the following address:

Napkins Wedding Inc. Returns
2222 S 6th Ave, Arcadia, CA 91006

6. Inspection & Refund Approval

Once we receive and inspect your return, we will send you an email notification. We will also inform you of the approval or rejection of your refund.

If Approved: Your refund will be processed, and a credit will automatically be applied to your original payment method (credit card or other method) within 5-10 business days.

If Rejected: We will explain the reason for rejection and, where possible, offer to return the item to you at your expense.

7. Late or Missing Refunds

If you haven't received your refund after 10 business days from our approval notification:

Double-check your bank or credit card account again.

Contact your credit card company or bank, as there is often processing time required before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@napkinswedding.com for further assistance.

8. Sale Items

Only regular-priced items are eligible for a refund. Sale items are final sale and cannot be refunded, unless they are defective or damaged.

9. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at info@napkinswedding.com to arrange the exchange. We will guide you through the process and may cover return shipping for verified manufacturing defects.

10. Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

11. Need Help?

If you have any questions about our refund and returns policy, or need assistance with a return, please don't hesitate to contact our customer service team:

Email: info@napkinswedding.com

We are here to help and ensure your experience with Napkins Wedding Inc. is a positive one.